terms and conditions

Conditions of Sale

General

In these terms and conditions, ‘The Company’ means Rowebb Ltd trading as Decarock Stone.  Registered office:  33-53 Charles Street, Glasgow, G21 2PR  –  Tel:  0141 548 6010.

‘The Customer’ means any person contacting the company for the supply of products or purchasing products through Decarock Stone website at www.decarock.com.   ‘Delivery’ means delivery by the company or any subcontractor employed by the company directly or indirectly.  Prices are inclusive of all charges and VAT.   These conditions may only be modified by a variation in writing signed on behalf of the company by a Director.  Submission of a purchase order online will be taken as agreement to these conditions of sale.  Telephone orders are accepted on the basis you have accepted our terms and conditions.

Supply of Products

Products are sold under the express understanding that:

  • Contracts for the supply of goods or services to retail or domestic customers are governed by The Sale of Goods Act 1979 (as amended) and supplied in compliance with, The Consumer Protection (distance selling) regulations 2000 as amended by S1689 2005.  Any customers contacting in the course of their business are excluded from consumer protection legislation and are contacting with the company on a business-to-business basis.
  • The customer is fully made aware of the conditions of sale for our goods.
  • We cannot guarantee that the appearance and/or colours of products shown on this site exactly reproduce the appearance and/or colours of the physical products themselves.  Natural products may show some colour variations.  All sizes quoted are approximate.
  • The company requires any complaint to be made in writing by the customer within 7 days of delivery.  If the customer is dissatisfied with the product then it must be returned to the company within 14 days after the complaint has been logged.  It must be returned in its original packaging and weighing the correct weight.  A refund will then be made for the original purchase price minus the cost to return the goods to us.  You are within your rights to return the goods at your own cost.  We will advise you of the cost of returning the goods.
  • All prices quoted by the company for the sale of any products are all-inclusive and delivered unless otherwise stated.
  • Customers are required to pay by credit card/debit card/ via Worldpay at the time of ordering.
  • All products (however delivered) shall be at the customers risk from the time of collection (if so collected) or from the time of delivery.  After such time the company shall be under no liability for loss or damage or deterioration of the product from whatever cause arising.
  • A VAT invoice will be issued in the name of the customer unless otherwise requested.

Delivery

The customer has agreed to the terms and conditions for our mode of delivery upon completion of ordering.  The customer will receive a Delivery Agreement in the email confirmation of order.  This must be signed and returned to the company before order can be dispatched.

The company will make every effort to deliver products on the agreed date, but if for any reason the company is unable to deliver, then no liability whether in damages or otherwise for delay of whole or any part of the goods ordered arising from any cause whatsoever.

Delivery by the company shall be conditional upon access free from encumbrances and good roads being available to the company’s vehicles to the place of delivery.

Deliveries are made using large HGV vehicles and it is the customers’ responsibility to inform the company if there may be an access problem.  This will include any road restrictions or roadworks, bridge weight or underpass height restrictions, parking restrictions or charges, narrow lanes or pedestrian crossings with limited times for HGV access etc.   Customers should also consider and advise the company of any time restrictions that may apply due to grid-locked traffic if the delivery address is near a school.

If the company, or its agent cannot gain access to the delivery address then additional costs may be incurred.

When a delivery cannot be made on the due date due to access issues or unforeseen circumstances, the company will attempt a re-delivery at your request for an additional charge.  This charge will vary depending on the delivery depot and the customer will be advised of this charge.  If you have any queries relating to this or any other issue please call us on 0141 548 6010.  This does not affect your statutory rights

In such cases that delivery, in the opinion of the company is not possible, then the company reserves the right to cancel the order.  E-mail confirmation of orders request the customer contacts the company if a delivery problem may occur.  A Delivery Agreement and a full copy of these Terms and Conditions is enclosed on the e-mail confirmation.  

Pallet deliveries will be made to the nearest accessible kerbside to that of the delivery address provided at the time of order, unless otherwise requested.

Delivery vehicles use tail lift offloading, and it must be emphasized that the delivery vehicle must be able to park in an area where the delivery is to be made.  A hand pallet truck is then used to maneuver the products off the tail lift to the kerbside delivery point.

The driver cannot pull a pallet truck over loose gravel, cobbles, grass or over very high kerbs.   It is the customer’s responsibility to move the goods from the kerbside to their property, this is not the responsibility of the driver.

The customer, or somebody appointed by the customer over 18 years old, should be at the delivery point to accept the delivery.

All deliveries must be signed for as proof of delivery.

If there are any inconsistencies between the delivery and the expected order, this must be written on the delivery note.  If possible, the customer must call and advise the company of any discrepancies whilst the driver is still on-site.

The company will not accept any liability for damages to property caused during delivery.

Cancellations

The company reserves the right to cancel any order placed.  Any such orders will be refunded as soon as practically possible.  An email will be sent confirming any such cancelation to the email address supplied when the order was placed.

The customer has the right to cancel any order, however any cancellation must be made prior to dispatch.  This means if the product is ordered before 1:00pm this must be cancelled by 2:00pm on the same day.  If ordered after 12.00pm cancellation must be made before 4:00pm on the same day.

Cancellations should be made by telephoning 0141 548 6010.

Returned Goods

If for any reason the order has to be returned for unwanted, over-ordered or unused items, the customer may return the goods at their own expense to the aforementioned address within 14 days from the day following the day of delivery.   All items must be in an unused condition and the packaging must not be damaged for a refund to be issued.   

Alternatively, the company can arrange collection of the goods on behalf of the customer.  The customer will be liable for this collection charge, and will be advised of the total cost.  It is important that the goods are packaged in a safe and secure manner, on a pallet ready for courier collection.  If they are not suitable for uplift and transportation, the courier will refuse to uplift them and a charge will be incurred for a failed collection.

Once returned goods have been received by the company, and checked by quality control, the company will raise a credit to the customers’ account or refund monies via the same method of payment used to order the goods originally.

Refunds will not be issued to any third parties.

No refund will be issued for the original delivery charge.

Damaged Goods  

If the customer has received goods that are damaged, incorrectly delivered or similar, the company will replace these goods as no further expense to customer.

The company will arrange for collection of the returned goods from the same kerbside location as originally delivered to.

It is important that the goods are packaged in a safe and secure manner, on a pallet ready for courier collection.  If they are not suitable for uplift and transportation, the courier will refuse to uplift them and a charge will be incurred for a failed collection.

Order amendments

Any order amendments must be made before goods are dispatched; you will be notified via email when this has happened.  Dispatch may be up to two working days prior to delivery.  We are unable to amend orders after dispatch.

Order amendments should be made by telephoning 0141 548 6010.

Company’s Premises

The customer will at all times be responsible for the security and insurance of their purchase.

The customer will comply with all requirements of Health & Safety Legislation.

Delivery will be made on a kerb side delivery basis and will be the customer’s responsibility to move the product from the place of delivery to the area of requirement.

The company accepts no responsibility for injury or damage caused to persons or equipment whilst on company premises.

Working Days

Working days are Monday to Friday and exclude Saturday and Sundays.  These conditions and any contract or variation are governed by the law of Scotland.  Any disputes arising from these conditions or any contract or variation entered into by the company with the customer which cannot be settled in the ordinary course of business shall be referred to a single arbitrator in accordance with the arbitration act 1950 or any modification thereof for the time being in force.  This policy does not affect your statutory rights.

Refunds Policy

Where you are withdrawing from your purchase within 14 days after delivery and there has been no error on our part, we will refund only the cost of the item.  We will not refund the delivery or other add on charges made, should you wish to return the goods at your own cost please contact us to arrange for return labels.  Any refund paid will be paid back to the same method of payment.

Unsuccessful deliveries

In accordance with our conditions of sale, it is important to note that our delivery system requires a hard flat area to receive our product.  If you are in any doubt that we may not be able to deliver please call Decarock Stone at Rowebb Ltd on 0141 548 6010 for advice.  Should we be unable to deliver due to the point of off-loading not meeting the criteria, subsequent return charges will apply.